Support
Questions, problems or feedback — we read everything.
Contact us
Email support@loopyglobal.com. We usually reply within two business days. Include the name on your account and, for a problem, what you tapped and roughly when.
Common questions
How do I cancel my membership?
Memberships are billed by Apple. On your iPhone open Settings → your name → Subscriptions → Loopy and tap Cancel, or in Loopy go to Profile → Manage in App Store. You keep access until the end of the period you paid for.
Can I get a refund?
Apple handles refunds: request one at reportaproblem.apple.com.
I bought a membership but Loopy doesn't see it.
Open the membership screen and tap Restore purchase, signed in with the same Apple ID that paid.
How do I delete my account?
In Loopy go to Profile → Delete account. It takes effect immediately; see the privacy policy for exactly what is removed. Deleting the account does not cancel an Apple subscription — cancel that in Settings too.
Someone in a group is behaving badly.
Tell the group's organizer, who can remove members. If it's serious, or the organizer is the problem, email us and we'll act on it.